Returns & Exchange Policy
At Nooraiza, we strive to deliver the highest standard of couture craftsmanship and luxury fashion. If you are not completely satisfied with your purchase, we are here to assist you with a seamless return or exchange process.
1. Eligibility for Returns & Exchanges
We accept returns or exchange requests within 7 days of delivery, provided the following conditions are met:
- The outfit must be unworn, unwashed, unaltered, and undamaged.
- All original tags, packaging, and labels must be fully intact.
- Note: Custom-made, altered, bespoke bridal, or discounted/sale items are not eligible for return or exchange unless a manufacturing defect is proven.
2. Defective or Incorrect Items
Every piece undergoes a strict quality check before dispatch. However, if you receive a damaged, defective, or incorrect product:
- Please notify our customer care team via WhatsApp or Email within 24 to 48 hours of delivery.
- Share clear photographs or a short video of the defect along with your order number.
- We will arrange a replacement or resolve the issue immediately at no extra cost to you.
3. How to Initiate an Exchange
To request an exchange, please follow these steps:
- Provide your Order ID and specify the item you wish to exchange.
- Once approved, you will be required to send the package back to our flagship facility. (Customers are responsible for return shipping costs unless the item is defective).
4. Refund Policy
- We offer store credit or voucher refunds that can be used for future purchases on our website.
- Cash refunds are only processed under exceptional circumstances or if the requested item is entirely out of stock.
Contact Us
Our dedicated luxury consultants are available to help you: